REFUND AND RETURNS POLICY
Effective Date: 2 aug 2023
At Ottoman Jewels, we want you to be completely satisfied with your purchase. We take pride in the quality of our Turkish jewelry and aim to provide you with an exceptional shopping experience. If, for any reason, you are not satisfied with your purchase, we offer a straightforward Refund and Returns Policy.
1. Returns and Exchanges:
a. Eligibility: You may return or exchange your purchased item within 07 days from the date of delivery, provided that the item is unused, in its original condition, and accompanied by the original proof of purchase.
b. Return Process: To initiate a return or exchange, please follow these steps:
i. Contact our customer support team at firstname.lastname@example.org within the specified return period to request a Return Merchandise Authorization (RMA) number.
ii. Once you have received the RMA number, securely package the item in its original packaging, including all accessories and documentation, and clearly mark the RMA number on the outside of the package.
iii. Ship the package to the address provided by our customer support team. Please note that customers are responsible for return shipping costs.
c. Condition of the Item: To be eligible for a refund or exchange, the item must be in its original, unused condition, with no signs of wear, alteration, or damage. We reserve the right to refuse returns if the item does not meet these criteria.
a. Eligibility: Once we receive and inspect the returned item, we will notify you regarding the status of your refund. If the item meets our return criteria, we will process your refund.
b. Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please allow 5-7 days for the refund to be credited to your account.
c. Non-Refundable Items: For hygiene and safety reasons, certain items, such as earrings, cannot be returned for a refund unless they are defective or damaged upon receipt.
a. Eligibility: If you wish to exchange your purchased item for another product, please follow the same return process outlined above. Once your return is approved, you can place a new order for the desired item on our website.
4. Damaged or Defective Items:
a. Inspection: We take utmost care in ensuring the quality of our products before they are shipped. If you receive a damaged or defective item, please contact our customer support team immediately, within 7 days, with clear photos or a detailed description of the issue.
b. Resolution: Our customer support team will assist you in resolving the issue promptly. We may offer a replacement, repair, or a full refund, depending on the situation and the availability of the product.
5. Non-Returnable Items:
a. Custom or Engraved Items: Custom-made or engraved jewelry items are non-returnable, except in cases of defects or errors on our part.
6. Contact Us:
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer support team at:
Thank you for choosing Ottoman Jewels. We value your satisfaction and strive to provide you with exceptional service and products.